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Your Yourney through our Practice

• On arrival, you will be greeted by our team of  receptionists who will inform the dentist that you have arrived.
• You will be asked to complete a medical history form whilst in the waiting area, which will be kept confidentially in your records. If  you need assistance completing the form then please ask a member of staff who will be happy to help.
• You will then be called through to the surgery by your dental nurse or dentist where you will meet the surgery team and your examination will begin. This will include extra oral tissue examination, intra oral tissue examination, presenting symptoms exam, hard tissue examination, tooth wear, occlusion/bite, tooth decay and gum health, past dental history, oral hygiene and diet. All of this information will be used to provide a risk assessment and therefore a tailor made treatment plan for your needs.
• Digital x-rays may be required to complete your initial examination and your results will be discussed with you in the surgery.
• Any treatment options will be discussed with you and costs will be explained. A printed, detailed estimate will be given to you which we ask you to sign, a copy of which is kept in your records and a copy for you. Feel free to ask any questions.
• Payment is taken on the day of your appointment and further appointments are made at your convenience until your course of treatment is completed. Other payment plans are available. We accept cash or cards (not Amex).
• Courtesy texts or e-mail reminders for long appointments may be sent to you.
• Check up reminders will be sent by e-mail, text or letter, whichever you prefer, a few weeks before your next examination is due.
• A disabled parking bay is available to blue badge holders and should be requested at the time of booking appointments to ensure that it is available to use on the day.
• To ensure the smooth running of  the practice, patient feedback and comments are important to us and regular surveys are carried out. Comment and suggestion forms are available in the waiting room.